Sales Deck: Sales Deck — AIVA
AI Virtual Assistant by Digibay
An interactive AI Virtual Assistant solution for more natural, intelligent, and immersive communication.
Challenges
Today’s customer service challenges
Limited service hours
Service depends on staff availability at each location.
Repetitive questions
Staff spend much of their time answering basic questions such as locations, schedules, requirements, and prices.
Inconsistent information
Answer quality depends on the staff on duty.
Less effective information media
Brochures and static screens do little to catch visitors’ attention.
02AIVA
About AIVA
AIVA is an AI virtual assistant in the form of a 3D character that interacts directly with visitors through voice conversation. AIVA answers based on the company’s knowledge base and can be integrated with existing systems.
Unlike text-based chatbots, AIVA is visually present at the service location, complete with voice, facial expressions, and body movement.
Demo
AIVA in action
An example of AIVA interacting with customers at a coffee shop.
04Features
Key features
Real-time voice conversation
Visitors ask questions out loud, and AIVA answers by voice.
Natural expressions and movement
Facial expressions, body movement, and lip-sync follow each answer.
Company knowledge base
Answers come from FAQs, product information, and company procedures.
System integration
Connects to company systems to deliver real-time data.
Works across devices
Kiosks, LED screens, hologram fans, and booths.
05How it works
How AIVA works
- 1
Voice input
the visitor asks a question out loud.
- 2
Speech-to-text
the voice is converted into text.
- 3
AI processing
the AI finds the answer in the knowledge base and related system data.
- 4
Response
AIVA delivers the answer with voice, expressions, and lip-sync.
Answers are limited to information and systems approved by the company.
06System integration
Integration with company systems
AIVA can integrate with external systems through APIs, so the information it provides always reflects the latest data.
| Example question | Data source |
|---|---|
| “What is my current queue number?” | Queue system |
| “Is this product still available?” | ERP or inventory system |
| “What are the doctor’s hours today?” | Scheduling system |
| “What is the status of my application?” | CRM or service system |
| “How much electricity has the building used today?” | Monitoring system or IoT sensors |
07Applications
AIVA in business
Customer service & front desk
Greets guests, answers general questions, and directs them to the right service.
Office lobbies, banks, hospitals
Kiosk & retail
Helps customers find products, compare options, and record prospective buyers’ details.
Showrooms, dealerships, malls, stores
Events & exhibitions
Draws visitors to the booth, introduces products, and collects visitor data.
Exhibitions, product launches, conferences
Hotels & hospitality
Provides information on facilities, room service, and recommendations for the surrounding area.
Hotel lobbies, resorts, serviced apartments
08Applications
AIVA in public services and operations
Public services & government
Explains requirements, service flows, and queue status to the public.
Public service malls, Samsat, government offices
Tour guide & education
Presents information on collections, history, or learning materials interactively.
Museums, tourist destinations, campuses, schools
Internal helpdesk
Answers employee questions about SOPs, HR, and IT.
Head offices, factories, branch offices
Command center & control room
Reports operational conditions and monitoring data by voice to operators and guests.
Factory control rooms, command centers, NOCs
09Devices
Device options
Touchscreen kiosk
for lobbies and service areas.
LED screen
for large areas and stages.
Hologram fan
a floating visual display, ideal for exhibitions.
Custom booth
equipped with a casing, microphone, speaker, and sensors.
The screen display can include
- interactive menu
- product catalog
- QR code
- lead form
10Customization
Customization options
Avatar
Character, outfit, and attributes that match your brand identity.
Knowledge base
FAQs, product information, procedures, and schedules.
Screen display
Menus, catalogs, QR codes, and forms.
Integration
APIs, CRM, ERP, IoT, and dashboards.
11Control
Data control and security
Answers are limited to the knowledge base approved by the company.
Access to systems is managed according to permissions.
The knowledge base can be updated as needed.
12Implementation
Implementation stages
- Step 1
Discovery
analysis of needs, locations, and service flows.
- Step 2
Preparation
building the knowledge base, avatar, and screen display.
- Step 3
Installation & training
device installation and user training.
- Step 4
Operations & support
maintenance, support, and system updates.
Available on a subscription model that covers devices, avatar, deployment, and maintenance. Package details are in the rate card.
13Projects
AIVA in the field
Footage of AIVA in use on projects that are already running.
NYALA - 200 TAHUN PERANG DIPONEGORO
Museum Galeri Nasional Jakarta
NYALA - 200 TAHUN PERANG DIPONEGORO
Museum Galeri Nasional Jakarta
World AI Show 2025
Hotel JW Marriott Jakarta
World AI Show 2025
Hotel JW Marriott Jakarta
14Digibay
About Digibay
AIVA is developed by PT Digibay Teluk Teknologi, a Bandung-based technology company that has completed more than 30 projects in software, IoT, and hardware integration for the manufacturing, education, government, and international business sectors.
Avatar development, software, system integration, and devices are all handled by one team.
- 30+projects completed
- 1 teamfor software, AI, and hardware
15Contact
Contact us
Schedule an AIVA demo with our team.
AIVA by Digibay · PT Digibay Teluk Teknologi, Bandung
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